Droplet
Enhancing customer interaction and boosting sales department efficiency through automation and communication centralization.

Enhancing customer interaction and boosting sales department efficiency through automation and communication centralization.
Droplet is a Netherlands-based, full-service company that handles in-house production and fulfillment, specializing in custom apparel and branded merchandise.
Droplet faced challenges in managing customer interactions effectively. The absence of a centralized system for communication made it difficult for the sales team to keep track of leads, follow-ups, and ongoing deals. This resulted in missed opportunities and inefficiencies in the sales process.
The primary objectives of the project were:
To achieve these goals, a structured and efficient approach was required to ensure seamless CRM integration and process automation.
Our team implemented the core functionality of the Odoo CRM module, customizing the pipeline stages and ensuring all customer communications were centralized.
To optimize sales team efficiency, we:
By integrating these solutions, we ensured that all customer interactions were properly tracked, sales processes became more structured, and business insights became more accessible.
Customized pipeline stages for structured sales processes.
Automated follow-ups to improve customer engagement.
Centralized team communication for better collaboration.
Improved sales tracking and lead distribution.
Provided sales insights for data-driven decision-making.
1. Fully centralized customer communication within Odoo CRM, ensuring all interactions are recorded in one place.
2. Automated follow-ups and reminders using Activities, reducing the risk of missed opportunities without additional software costs.
3. Enhanced sales performance tracking with real-time analytics, allowing the team to make informed business decisions.
4. Within just two weeks, we implemented a solution that empowered the Droplet team to seamlessly transition to the new system, equipping them with an intuitive sales management tool and efficient customer communication channels.
Odoo v18 Enterprise
"This is our fastest project. Thanks to productive collaboration with the client, they started working fully in the system just 10 days after purchasing the licenses."
Head of the Odoo Department, SOLVVE, Oleg Vatsyak