Droplet
Enhancing customer interaction and boosting sales department efficiency through automation and communication centralization.
Industry
Retail Apparel and Fashion
Location
The Hague, Netherlands
Client Since
2024
Team Size
3+
Project overview
Droplet is a Netherlands-based, full-service company that handles in-house production and fulfillment, specializing in custom apparel and branded merchandise.
Droplet faced challenges in managing customer interactions effectively. The absence of a centralized system for communication made it difficult for the sales team to keep track of leads, follow-ups, and ongoing deals. This resulted in missed opportunities and inefficiencies in the sales process.
The primary objectives of the project were:
- Implementing CRM functionality to centralize customer communication.
- Automating follow-ups and reminders to ensure timely customer engagement.
- Enabling real-time reporting and analytics for better sales performance tracking.
- Providing an efficient way for the team leader to distribute leads and monitor sales progress.
To achieve these goals, a structured and efficient approach was required to ensure seamless CRM integration and process automation.
Solutions
Our team implemented the core functionality of the Odoo CRM module, customizing the pipeline stages and ensuring all customer communications were centralized.
To optimize sales team efficiency, we:
- Customized CRM Pipeline: Adapted the sales stages to fit Droplet’s business workflow.
- Automated Follow-ups and Reminders: Leveraged Odoo’s Activities feature to help sales representatives stay on top of customer interactions.
- Enhanced Communication: Used the Discuss module to facilitate internal team discussions related to customer inquiries and sales.
- Lead Distribution & Tracking: Designed a process for the team leader to allocate leads efficiently and track sales performance.
- Real-time Analytics: Enabled advanced reporting capabilities within Odoo CRM to provide data-driven insights into sales performance.
By integrating these solutions, we ensured that all customer interactions were properly tracked, sales processes became more structured, and business insights became more accessible.
Features
Odoo CRM Module
Customized pipeline stages for structured sales processes.
Activities for Reminders
Automated follow-ups to improve customer engagement.
Discuss Module
Centralized team communication for better collaboration.
Leads & Opportunities Management
Improved sales tracking and lead distribution.
Real-time Reporting & Analytics
Provided sales insights for data-driven decision-making.
Project results
1. Fully centralized customer communication within Odoo CRM, ensuring all interactions are recorded in one place.
2. Automated follow-ups and reminders using Activities, reducing the risk of missed opportunities without additional software costs.
3. Enhanced sales performance tracking with real-time analytics, allowing the team to make informed business decisions.
4. Within just two weeks, we implemented a solution that empowered the Droplet team to seamlessly transition to the new system, equipping them with an intuitive sales management tool and efficient customer communication channels.
Technologies
Odoo v18 Enterprise
"This is our fastest project. Thanks to productive collaboration with the client, they started working fully in the system just 10 days after purchasing the licenses."
Head of the Odoo Department, SOLVVE, Oleg Vatsyak
“It’s been a great experience for us.”
Since engaging with SOLVVE, the client has now streamlined and corrected their processes through a platform that meets their needs. They lead a communicative approach to work closely with the team for constant reports and summaries on the project. The client also praises their competitive pricing.
Executive,
Stone+Lain, Сanada
“They really care about making the app better.”
SOLVVE successfully delivers all the promised deliverables on time and within the discussed budget. They communicate timelines and costs very clearly via Zoom, ensuring an effective workflow.
Chad Jones,
Firm Foundation Academy, USA
“They’re very good at what they do.”
The team delivered good results, producing a high-quality platform that is scalable, and they may work on expanding the product to new regions. They are skilled in development but lack good resources in project management.
Chairman,
Gaming Company, Saudi Arabia
“SOLVVE works quickly and communicates seamlessly with our team.”
Thanks to the SOLVVE team, the client can now track and manage customers, inventory, and user data more efficiently. The client appreciated how the vendor provided quick and clear communication and timely fixes.
Executive Assistantto CEO,
Healthy Longevity Cafe, Czech Republic
“The team is great when it comes to complex development tasks.”
SOLVVE’s turnaround times have also been greatly commended. Thanks to their work, the company now has more time to generate business. Their project management has also been excellent, and they provide unique ideas to the firm.
Controller,
Manufacturing Company, New York, USA
“We’re 100% satisfied with their services.”
Since partnering with SOLVVE, network downtime and technical issues have been minimized, much to the delight of internal stakeholders. The team performs well from a project management standpoint.
Avraham Gniwisch,
Healthy Longevity Cafe, Czech Republic
“They found solutions if none was apparent.”
SOLVVE delivered the project on time, meeting the client's expectations. They communicated frequently and promptly via email and virtual meetings, ensuring an effective workflow.
Executive,
Terrae Voluntas, Texas, USA